Privacy policy

This policy explains what personal details CHPV Ltd collects through this website, why, and what your rights are.

Who we are

CHPV Ltd, OrbisEnergy, Wilde Street, Lowestoft, Suffolk, NR32 1XH. We are the data controller for the details you send us through this website. You can contact us about anything in this policy at info@chpv.co.uk.

What we collect

Contact form: your name, email address, company, phone number if you choose to give it, what you need and your message.

Stay in the loop: your email address.

Partnership waiting list: your name, email address, company and the type of organisation you work for.

Like most websites, our hosting provider also records basic technical information such as your IP address and browser type, to deliver the site and keep it secure.

Why we use it

We use contact form and waiting list details to reply to you and discuss possible work together. Our lawful basis is our legitimate interest in responding to enquiries, and taking steps at your request before entering into a contract.

We use your email address from Stay in the loop to tell you when our new website launches and to send occasional news and new work from CHPV. Our lawful basis is your consent, which you can withdraw at any time by emailing us or using the unsubscribe link in any email.

Who we share it with

We never sell your details. They are stored by the service providers we use to run this website and our email: Webflow, which hosts the site and stores form submissions, and Microsoft, which provides our email. Some of these providers process data outside the UK, under safeguards approved under UK data protection law.

How long we keep it

We keep enquiries and waiting list details for up to two years after our last contact with you. We keep your email address for updates until you ask us to stop.

Cookies and third-party services

This website does not use advertising or analytics cookies. Our forms use Cloudflare Turnstile to block spam, and our typefaces are loaded from Google Fonts. These services receive basic technical information, such as your IP address, when a page loads.

Your rights

You can ask us for a copy of the details we hold about you, ask us to correct or delete them, object to or restrict how we use them, and withdraw consent at any time. Email info@chpv.co.uk and we will respond within one month.

If you are unhappy with how we have handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We will update this page if anything changes, and show the date of the latest version at the top.